Call Model 4 is designed to handle tenant repair enquiries quickly and efficiently. Acting as a virtual property assistant, it guides tenants through a structured process to capture all relevant details about the repair, including property address, issue description, urgency, duration, access arrangements, and household information. The model ensures every conversation is compliant, consistent, and focused, helping Coco Property log accurate repair requests and prioritise them effectively while providing a friendly, professional, and supportive experience for tenants.